How to charge a credit card in Bookeo

If you use a full payment gateway that supports direct card billing, you can charge the customer's credit card directly from Bookeo admin interface.

In this article:


If the customer made previous bookings with your business and paid by credit card, you will not be able to bill that credit card to pay for new bookings. From your dashboard, you will have to input the credit card details again.
If customers pay online and you use a full payment gateway, customers will be able to pay for new bookings with a credit card used to pay for past bookings.
 

To process a payment while creating a booking

1. Go to your Bookeo Calendar

2. Create a booking.  For step by step instructions on how to create a booking 
please click on the type of account you are using to be redirected to the specific tutorial for the account type:

Bookeo Appointments     Bookeo Classes and Courses     Bookeo Tours and Activities


3. Go to the Payments tab

4. Click on the Payment button on the right



5. From the Action [1] scroll down menu, select bill credit card

6. If this is a booking series, tick the Repeat [2] checkbox if you want to apply this payment to ALL the bookings in the series. Leave unticked if you want to apply the payment to the first booking only.

7.  From the Amount to bill [3] scroll down menu, select if you want to charge the card:

  • for the amount due now
  • for the total amount due or
  • for another amount: you will have to input the amount you want to charge

8. Input the Credit Card details.

9. Save. If this is a Recurring Booking payment, you will be required to verify bookings and payments details, then Save again.


To process the first payment on an existing booking

1. Go to your Bookeo Calendar

2. Click on the booking to open it

3. Go to the Payments tab

4. Click on the Payment button on the right

5. From the Payment Method scroll down menu, select credit card

6. Enter the Amount to pay.  The amount must be greater than zero.

7. Enter a Reason  This will be shown on the customers credit card statement

8. Enter a Comment if desired.  This will not be shown to the customer

9. From the Bill now scroll down menu select bill credit card for the given amount

10. Enter credit card information

11. Save


Charge a credit card used to pay for the online deposit for a booking

If you use a payment gateway that supports the remember credit card function - and this function is enabled in your account - you can charge the credit card used by the customer to pay online.

1. Go to your Bookeo Calendar

2. Click on the booking to open it

3. Go to the Payments tab

4. Click on the Payment button on the right



5. From the Payment method [5] scroll down menu, select Credit card

6. Input the Amount [6] you want to charge

7. Input the Reason [7] for the charge (this will appear in your customers' statement) and a Description [8]

8.
From the Bill now [9] scroll down menu, select bill credit card for the given amount


9. In the Credit card [10] section:

  • select the credit card you want to charge, or
  • select input new credit card and input the credit card details

10. Click on the Save button to charge the card