I have manually assigned credit to a customer, but I made a mistake and I need to delete/reduce the credit assigned. How can I do it?

You can record a manual payment to reduce the money credit assigned to a customer, or reduce the number of prepaid credits.

​In this article:


Reduce money credit

1. Go to Customers and click on the customer's name

2. Click on the Give credit button

3. Go to the Money tab




4. In the Amount [1] field, record a negative payment, for example -40. In the Reason [2] field, y​ou can also input a description for your record.

5. Click on the Give credit button


Reduce prepaid credits assigned to a customer

1. Go to Customers and click on the customer's name

2. Go to the Prepaid credits tab

​3. Click on the Change button to change a specific number of credits

4. In the Credits left field, change the number of credits left

5. Save