Manage and publish customer reviews, select the "Summary"

You can manage your customer reviews from your Bookeo home page or from Marketing>Manage Reviews. You can publish them in your booking pages and in the Customer Reviews Widget.

Bookeo can automatically send a Thank you email to your customers after their visit to let them rate their experience and write a review.

When a customer writes a review, you are immediately notified in your Bookeo home page.

In this article:


Manage single reviews

When you click on the review notification in your Bookeo home page, or in  Marketing>Reviews>Manage Reviews, you will see all its details: customer, booking number, date, rating, comment, etc.
 


 

1. Publish your customer review - tick the Published checkbox if you want to publish the review.


 

2. Select the  Summary

Summary is the only part of the review that will be shown to customers in your booking pages. In the Customer Reviews Widget customers will be able to click on a link to read the full review.


Click on the Change button and use the mouse to select the text to be published (no longer than 50 characters).

The selected text will be shown in Summary.


3. Select the language of the review

From the scroll down menu, select the language of the Review. This feature is useful if your booking page is translated into multiple language, and, for example, you want to show Reviews in Spanish in your booking page in Spanish.

4. Select the customer details to be published

You can also set the information you want to publish about the customer who left a review in Marketing>Reviews>Settings. Click here for more information.


Manage all reviews

You can also see all the reviews you have received and manage them at once.

1. Go to Marketing>Reviews

2. Click on Manage Reviews


3. Published reviews are marked with , while unpublished reviews are marked with .



You can click on a review to view its details and manage it.