When you enable the Accept/Deny feature, and: customers book online: you can accept, reschedule or decline the booking request. you create a booking from your calendar: you can set the booking as a booking request or automatically confirm the booking For step by step instructions on how to enable the...Read article
Should customers insert the international dialling code when entering their mobile phone number to receive SMS/txt?
If during the booking process customers enter their mobile phone number: beginning with +, Bookeo will use the number as it is. For example +1 408-123-1234 will be recognized as a US mobile phone number. without +, for example 408-123-1234. Bookeo will check the customer's country and prepend the dialing...Read article
If you need to cancel your account: 1. click on the account at the top right corner in your Bookeo account 2. click on Cancel my account 3. You can leave us your feedback on why you decided to cancel your account. This can help us improving our service. We...Read article
Bookeo generates many "messages" about events that occur in your account, and displays these messages in the Home page. Messages are generated when a booking is created, changed or cancelled, when a gift voucher is purchased, when a customer enrolls as member, when a pending payment is received, and in...Read article
Sorry is not possible to attach a form or PDF to the booking confirmation email. However, you can add a customised message to the booking confirmation email and provide a link where customers can download the form or PDF. For more information please see our tutorials for: Bookeo Appointments...Read article
You can set Bookeo to automatically select resources (staff, rooms, vehicles...) when customers make a booking online or when you create a booking in Bookeo. From the scroll down menu, select if Bookeo will: - select the least recently used resources: Bookeo will pick available resources starting from the one...Read article
Bookeo adheres to HIPAA security regulations (45 CFR 164) for what pertains to its functionalities, in particular it fulfills all the specifications labelled "Required" by Sec. 164.308 ("Administrative safeguards"), Sec. 164.310 ("Physical safeguards"), and Sec. 164.312 ("Technical safeguards").Read article
Is it possible to have booking confirmation and reminder emails to show our reply-to address instead of email@example.com?
Yes it is possible to have booking confirmation and reminder emails to show your reply-to address instead of firstname.lastname@example.org. You will have to set up your email address as explained below. In your Bookeo account: 1.Go to Settings>Business Details and Logo 2. In the Contact details section, in the Email...Read article
If you want to mark a booking as a no-show: 1. Go to your Home page or your Calendar 2. Click on a booking to open it 3. Click on the No-show button 4. Bookeo will ask you if you are sure that you want to mark the booking as...Read article
If you want to enable SMS/TXT reminders for your customers to remind them of their booking: 1. Go to Settings>Reminders 2. In the SMS reminders section, tick the checbox Send an SMS reminder to the customer  to enable SMS reminders. You can also set how in advance - before...Read article