General Settings

How can I cancel my Bookeo account?

If you need to cancel your account: 1. click on the account at the top right corner in your Bookeo account 2. click on Cancel my account 3. You can leave us your feedback on why you decided to cancel your account. This can help us improving our service. We...

Read article

Event messages in the Home page and RSS feed

Bookeo generates many "messages" about events that occur in your account, and displays these messages in the Home page. Messages are generated when a booking is created, changed or cancelled, when a gift voucher is purchased, when a customer enrolls as member, when a pending payment is received, and in...

Read article

Can I attach a form/pdf to the booking confirmation email?

Sorry is not possible to attach a form or PDF to the booking confirmation email. ​ However, you can add a customised message to the booking confirmation email and provide a link where customers can download the form or PDF. For more information please see our tutorials for: Bookeo Appointments...

Read article

Automatic selection of resources by Bookeo

You can set Bookeo to automatically select resources (staff, rooms, vehicles...) when customers make a booking online or when you create a booking in Bookeo. From the scroll down menu, select if Bookeo will: - select the least recently used resources: Bookeo will pick available resources starting from the one...

Read article

Is Bookeo HIPAA compliant?

Bookeo adheres to HIPAA security regulations (45 CFR 164) for what pertains to its functionalities, in particular it fulfills all the specifications labelled "Required" by Sec. 164.308 ("Administrative safeguards"), Sec. 164.310 ("Physical safeguards"), and Sec. 164.312 ("Technical safeguards").

Read article

How can I mark a booking as a no-show?

If you want to mark a booking as a no-show: 1. Go to your Home page or your Calendar 2. Click on a booking to open it 3. Click on the No-show button 4. Bookeo will ask you if you are sure that you want to mark the booking as...

Read article

Can I send SMS/txt reminders to my customers?

If you want to enable SMS/TXT reminders for your customers to remind them of their booking: 1. Go to Settings>Reminders 2. In the SMS reminders section, tick the checbox Send an SMS reminder to the customer [1] to enable SMS reminders. You can also set how in advance - before...

Read article